Jili Game Privacy Policy — Your Data Protection & Information Policy

Jili Game (jiligame.one) is a trusted online gaming platform in Bangladesh. This Privacy Policy ("Policy") clearly explains how your personal information is managed between Jili Game and its users. By registering with or using any services on Jili Game, you are considered to have fully accepted this Privacy Policy.

This Policy applies to the Jili Game website, mobile app, and all related services. If you do not agree with this Policy, please refrain from using our platform. We always want you to enjoy Jili Game in a fully safe and comfortable environment.

Jili Game collects two types of information from you — information you provide directly, and information collected automatically while you use our services. Each piece of data is collected for a specific purpose and is used solely to improve your experience.

Information Provided Directly by You

• At registration: name, email address, mobile number, date of birth
• For identity verification: National ID, passport, or driving license
• Financial Information: bKash/Nagad/Rocket number, bank account details
• Communication Data: messages and complaints submitted to our support team

Automatically Collected Information

• Device Information: device type, operating system, browser details
• Log Data: IP address, login times, page visit records
• Gaming Information: betting history, win/loss records, game preferences
• Transaction Data: deposit and withdrawal history, amounts, timestamps

Jili Game uses your information only to provide and improve our services. We never use your data for any other purpose without your consent. The specific purposes are outlined below.

• Account Management: Your information is used to create, verify, and secure your account.
• Transaction Processing: Financial information is used to securely process deposits and withdrawals.
• Customer Support: Your contact information is used to resolve issues and respond to your queries.
• Fraud Prevention: Log data is used to maintain account security and detect suspicious activity.
• Promotions & Bonuses: Your gaming data is used to send you personalized offers and bonuses.
• Legal Obligations: Certain data must be retained to meet regulatory requirements.
• Service Improvement: Usage patterns are analyzed to improve your gaming experience.

Jili Game does not generally share your personal information with third parties. However, in certain limited circumstances, some information may be shared. In every such case, we share only the minimum necessary data and require third parties to comply with this Privacy Policy.

When Information May Be Shared

• Payment Processors: Necessary information is shared to process transactions via bKash, Nagad, Rocket, or your bank.
• KYC Verification Service: Licensed third-party services may be used for identity verification.
• Law Enforcement Agencies: Information may be disclosed when required by a court order or legal obligation.
• Security Partners: Certain information may be shared for fraud prevention and cybersecurity purposes.

Jili Game uses cookies and similar tracking technologies on its website and app. These technologies enhance your browsing experience and help us operate our services effectively.

Cookie Type

• Essential Cookies: These cookies are essential for maintaining your login session and ensuring security. They cannot be disabled.
• Performance Cookies: Used to improve website speed and performance.
• Functional Cookies: Used to remember your language, theme, and preferences.
• Analytics Cookies: Helps us analyze user behavior to improve our services.

You can manage or disable non-essential cookies through your browser settings. However, disabling certain cookies may affect the functionality of some website features.

Jili Game follows internationally recognized security standards to protect your information. We have implemented both technical and organizational safeguards to keep your data secure at all times.

• SSL/TLS Encryption: All data transfers are conducted through encrypted channels.
• Two-Factor Authentication (2FA): An additional layer of security can be added to your account.
• Firewall Protection: An advanced firewall system prevents unauthorized access.
• Regular Security Audits: Regular system audits are conducted by independent third-party experts.
• Data Backup: Regular backups are stored in a secure location to prevent data loss.
• Staff Training: All staff receive regular training on data privacy and protection.

As a Jili Game user, you have several important rights over your own data. We fully respect these rights and process all requests within 30 business days.

• Right to Access: You can request to know what information we hold about you.
• Right to Rectification: You can request corrections to any inaccurate or outdated information.
• Right to Erasure: You can request deletion of your data under specific conditions.
• Right to Restrict Processing: You can request that the use of your information be restricted in certain cases.
• Data Portability: You can obtain a copy of your data in a readable format.
• Right to Object: You can opt out of marketing communications at any time.

To exercise these rights, contact the Jili Game support team. Identity verification may be required to process your request. Some data may not be deletable due to legal obligations.

Jili Game uses certain essential third-party services to ensure the platform functions properly. These services operate under their own privacy policies.

• Payment Gateway: bKash, Nagad, Rocket — transactions are processed securely.
• KYC Provider: Used to verify your identity and confirm your age.
• Cloud Services: For secure data storage and backup.
• Analytics Tools: User behavior is analyzed to improve service quality.

Jili Game is strictly for users aged 18 and above. We do not knowingly collect information from minors. Age is verified during registration, and identity documents may be requested in cases of doubt.

If we become aware that a user under the age of 18 has created an account, that account will be immediately closed and all collected data will be deleted.

Jili Game reserves the right to update this Privacy Policy, in part or in full, at any time. When changes are made, the update date on this page will be revised, and significant changes may also be communicated via email.

• Continued use of the platform after any changes indicates acceptance of the updated policy.
• At least 7 days' notice will be given before any significant changes.
• Previous versions are available upon request.

For any questions or concerns regarding this Privacy Policy, please reach out to our support team. We are always here to help.